We may add a quick toggle to let you do this quickly. In the meantime you’ll have to sign in and sign out to switch between accounts. I can’t give you an ETA on this but we may add something in the future. Can you check you login items and make sure Jump Desktop Connect is not listed there?Ĭopy Jump URL is a great idea! I push this to the development team.Įdit: To answer your question about adding an easy way to switch email accounts on the client - at the moment this is not being worked on BUT it is something that has been requested before. Regarding Jump Desktop Connect window showing on startup - this should not happen. Another way to do this is to have separate emails and you sign in and sign out into the account you want to use, which I understand is cumbersome. This way the computer will be considered your personal computer and the team will have no visibility. You can click ‘Add Remote Access user’, Myself or my team and then click your email. See the On Premise Relay Server help article for more information.You could add yourself as a remote access user on your home computers and not join them to your team. However, if you want, you can also self host a relay server on your own premises and force connections to go through your own relay service. Jump Desktop runs many high performance relays across the globe and it will automatically pick a server closest to you for best performance. In such cases Jump will fall back to routing the connection through a relay server closest to the user (relay servers can not decrypt connection data). Depending on network restrictions, a direct connection may not always be possible. For very advanced users only: Jump Desktop always attempts to create a direct connection to the machine you're connecting to.This means either have monitors plugged into the host machine or use a HDMI emulator to make sure the graphics adapter is engaged. Make sure the graphics adapter on the host machine is engaged.Tip: If both host and client devices are on the same LAN, Jump will automatically use your LAN connection and will not go over the internet. Jump's usage of bandwidth will fluctuate depending on screen updates and screen complexity, but the maximum it will use is 30mbps. If you're connecting across the internet: 30mbps upstream bandwidth on the host side per simultaneous connection.If you can't use ethernet for some reason, at the very least make sure you're connected to WIFI on the 5ghz band and use a 5ghz compatible router. Don't use WIFI - use ethernet cables to connect the host directly to the router.On the host machine (the one you're connecting to): This helps track down transient networking problems. Use Live Fluid Performance Stats to view per-second stats for your connections.SSL based VPNs are not suitable for real-time applications like Jump. Make sure Fluid Remote Desktop is enabled by opening up Jump Desktop Connect app on the remote computer and then click the Settings icon and then click Advanced. If you must use a VPN, please make sure it's a IPSEC or UDP based VPN for best performance and not SSL/TCP based VPNs. Make sure youre running the latest version of Jump Desktop Connect from here: Jump Desktop Connect Download Link. VPNs are not necessary when connecting with Jump and may even slow down your connection if your VPN hardware is not fast enough.Although Jump will only use a maximum of 30mbps down, for Work From Home (WFH) scenarios additional devices on the home network might start consuming bandwidth - so make sure you have a good margin. If you're connecting over the internet make sure you have atleast 100mbps downstream bandwidth.If you can't use ethernet (for example if you're on an iPad or iPhone) at the very least make sure you're connected to WIFI on the 5ghz band and use a 5ghz compatible router. Don't use WIFI - turn WIFI off on your machine and use ethernet cables to connect your laptop / desktop to the router.On the client machine (the one you're connecting from):
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